Contact Us

There are multiple ways for you to contact us incase you need anything. The following is a list of means of contact of each department and their issues handled. All of our departments besides 24x7 Support are operating on normal business hours. If you contact us outside of these hours we cannot guarantee that it will be answered immediately. We will respond to your inquiries/issues when we are around.

Sales Department

Response Time: Within 24 Hours (Average: 3 Hours)
Contact/Support by: Aspiration Helpdesk
Issues Handled: Sales questions regarding our services.

Billing Department

Response Time: Within 24 Hours (Average: 3 Hours)
Contact/Support by: Aspiration Helpdesk
Issues Handled: Purchase addons, upgrades, payments and billing related issues.

24x7 Technical Support Department

Response Time: Within 1 Hour (Average: 15 Minutes)
Contact/Support by: Aspiration Helpdesk
Issues Handled: Technical issues related to your hosting account.

Magento Support Department

Response Time: Within 1 Hour (Average: 15 Minutes)
Contact/Support by: Aspiration Helpdesk
Issues Handled: Basic support for Magento Commerce and other shopping carts.

Script Support Department

Response Time: Within 1 Hour (Average: 15 Minutes)
Contact/Support by: Aspiration Helpdesk
Issues Handled: Basic Support for PHP Scripts and Applications.

Dedicated Server Department

Response Time: Within 1 Hour (Average: 15 Minutes)
Contact/Support by: Aspiration Helpdesk
Issues Handled: Support and reboot request for unmanaged dedicated servers.

Abuse Department

Response Time: Within 24 Hours (Average: 3 Hours)
Contact/Support by: Aspiration Helpdesk
Issues Handled: Department handling abuse cases.

Feedback Department

Response Time: Within 24 Hours (Average: 3 Hours)
Contact/Support by: Aspiration Helpdesk
Issues Handled: Provide feedback about our company and services.