RatePoint is the first consumer-driven program that provides businesses with an affordable, interactive customer feedback platform that allows you to easily collect feedback from customers and manage it in a meaningful way.

Programs such as the Better Business Bureau passively focus on complaints, only reaching out to businesses when something is wrong. Other websites provide reviews, but no avenue for a business owner to respond to an individual customer's needs. RatePoint changes this by providing a way for consumers to let their voice be heard, while allowing you to manage this feedback, respond to it, and ultimately create a great customer experience, all while promoting your commitment to quality.

With RatePoint, businesses can proactively manage their online reputation and take full advantage of the benefits of user-generated ratings and reviews -- including improved customer retention and loyalty, better communication with their customers, and increased conversion rates.

• The RatePoint website seal, a recognized symbol of a quality business, and the method used to collect and publish reviews.
  
  
• A customized listing in the RatePoint online business directory that is searchable by millions of consumers. Directory listings can provide better search engine optimization (SEO) and increased traffic.
  
  
• Access to the RatePoint business center, an online interface that allows businesses to easily manage and respond to feedback and reviews. The business dashboard also provides a host of other feedback management and marketing tools for businesses.
  
  
• An online mediation tool that allows you to reach out directly to any customers who may submit a negative review, giving you the opportunity to turn an unhappy customer into a happy and satisfied customer.